A few years ago, Shaw switched to a new version of their cable internet modems. These smart black boxes, that carry out internet feed have worked reliably since we got them.They always power on and are working within seconds.
So whats my problem?
Their designer was on crack.
One of the features of this modem, is a 'Standby' button, which when pressed, places the modem in an instant sleep state not allowing any traffic to pass either way. This 'Standby' button, (a very sensitive button - not a recessed slide-switch) is conveniently located on the top of the device, so that it is easy to accidentally knock as you work around it.
Earlier today, while in the server room, I sneezed. Unbeknown to me, the shockwave of my sneeze reached the standby button, shutting down the internet feed and routing the traffic through the alternate Telus ADSL connection. (which happened to be working today - Go Telus!).
Thankfully, the seventeen voicemails i received when i sat back at my desk, aroused my suspicions that something was wrong, and I headed back to the server room.
Another quick tickle and the Shaw modem was online again.
Now, in Shaw's defence, the modem is manufacturer by Motorola. But still, the design sucks.