Its not often that I rant. But sometimes there are some things that are just so... frustratingly ludicrous, that I have to do SOMETHING!
With today's technology in voice control being so superior to yesterdays antiquated PBX hardware there should be no reason, for one of your company's voice prompts to say 'If you need technical support, hang up, and call 1-877-blaa blaa blaa."
This is something extra for an already troubled consumer to have to do.Why make the customer listen to the message three times to get the number written down properly, then hangup and dial it?
If your current phone system cannot handle a call redirect, then you need to look at upgrading your infrastructure.