Im one of those people who gets very 'invested' in their work. I take it as a personal insult when things break and it always frustrates me when systems cause unexpected downtime. Because I'm the system administrator. Its my job to keep things running. Indeed, one of my personal beliefs, is that if you see me actually working, then Im not doing my job right.
Today was one of those days. The table shook and the dominos fell.
I've spent a good number of months working on deploying CRM for our company. Recently I have spend a few days training the sales staff on its use and how to enter the information properly so that we can effectivley use the system. I felt good. The sales team felt good. We were all going to benefit from it. Until this morning, when I realised that the emails entered by the sales people were not being sent out. Hmm... Weird. Then I realised that I hadnt setup their CRM profile to allow it to send on their behalf. "No problem", thinks me. Just complete these entry boxes and all done.
Well, computer said "No". Not gonna do it. Further investigation led me to a problem with the Email Router configuration - namely that the config application wouldnt open.
So I called up some CRM gurus. "Try installing the latest Rollup, 14, I think."
Now CRM doesnt work at all.
But right now, Im not feeling bad. stuff happens. Bad stuff happens, and usually to good people. But the world is still spinning, no one was killed (yet) and we are working on the issue.
The sales team are aware of the issue, as I have been emailing them updates through the process, so they are not jumping down my throat yet.
I dont mean to come across as not caring, but I am trying to make an effort to not let crap beyond my control piss me off. And hopefully, I might not get an ulcer and make it to my next birthday.