RunDLL Error/Crash when adding account to Outlook 2013

This morning I had a troublesome problem. It started out as a simple process of adding a new Exchange email account (from Office 365) to my Outlook 2013 client.

Every time I started the Add Accout wizard, it would crash, complaining about the RunDLL32 error - "RunDLL32 WINDOWS HOST PROCESS ERROR"

After a number of possible fixes, the solution was to Disable Hardware Graphics Acceleration.

  1. Open Microsoft Word 2013
  2. Go to File, Options, Advanced
  3. Scroll down to "display"
  4. Check the box "Disable Hardware Graphics Acceleration"

thanks to Rupert in this Blog Post