Terminal Server/Remote Desktop Users Printing Blank Sheets in IE

I had the issue today where two of my users couldnt print their Google Maps.When they tried, they received a nice blank sheet of paper from the printer, with the header and footer clearly printed.

After checking into it, I narrowed this issue to these two users who are the only two using Remote Desktop completely - the remainder are using Remote Apps. This, it turns out, has nothing to do with the issue.

For a complete run down, see this KB at Microsoft: http://support.microsoft.com/kb/2000843 - You cannot print or print preview Web pages in Internet Explorer 8. In my case it was affecting IE9.

The workaround result for those too lazy to follow the link:

 To work around this problem, create the Low folder under %TEMP% with a login script or manually running under a DOS prompt, by using the following commands:

Mkdir %TEMP%\Low
Icacls %TEMP%\Low /setintegritylevel Low

Note however that this issue is only applicable if the following conditions are TRUE:

  • Protected Mode is enabled for the Internet security zone the web page resides in.
  • The AppData portion of the user profile is redirected to a network location.
  • The homepage is set to a website that belongs to a security zone where Protected Mode is disabled (for example, the Local Intranet or Trusted sites zone).